Oct 28, 2020
This episode is part 2 of my
conversation with one of my good friends, Keri Bednarz, about
Virtual Assistance. If you weren’t able to follow this episode,
please go back and listen to part 1.
Let’s jump right into Keri’s
story and learn more about the effective way to work with
VA.
[00:01 - 07:29] Training process
- Keri
talks about the engagement matrix that they follow
-
- Expertise matrix
- Impact matrix
- Deal
flows
- Brand
growth and profitability
- Make
sure you are putting out what people want to see
- Keri
shares her experience of the training process at the very first two
weeks
-
- Had
daily meetings with her VA to understand the job
descriptions
- Rocket station keeps all of the VA
accountable
-
- Once
a week, meeting with the supervisor to share review and
feedback
- If
you hire the VA fulltime, they will only be working for
you
- Two
weeks trial as a part-timer for 20 hours
[07:30 - 14:25] Communication and Working
Tools
- Keri
talks about Slack and how it works.
-
- Team
communication tools
- Multiple channels for different topics and
divisions
- Organizes everything for you
- Keri
talks about keeping all the contents that her VA made.
-
- So
when he no longer works for her, she could still have access to
them.
- She
talks about the importance of keeping backups.
- Getting to self-led habits
-
- Guide
and direct them in the right direction
- It
takes a little bit of time to understand what you are
doing.
[14:26 - 20:04] Communication style and Job
Delegation
- Keri
talks about her communication style to her VA.
-
- Being
blunt but polite
- Let
your VA knows when they are doing a good job.
- Giving appreciation to your VA, especially when
they are doing a good job
-
- Possibility of a bonus for them if they work
through another company like Rocket Station
- Keri
talks about the possibility of an issue with an internet connection
and power source.
-
- Obstacles from natural causes such as weather,
typhoons, storms, etc.
- Her
VA always lets her know whenever he can or cannot be
contacted.
-
- Get
your daily tasks written on paper in detail.
-
- So
you would know how much free time you could get when you delegate
the job to your VA.
- Send
it to your VA si they would understand what you need them to
do.
- Make
your own onboarding SOP videos.
[20:05 - 25:00] VA Hiring Platforms
- Keri
talks about multiple platforms where you could hire a
VA.
-
- Upwork
- Rocket Station
- Fiverr, Etc.
- Keri
shares her daughter’s experience hiring VAs through
Upwork.
- Keri
talks about all of the benefits she got from hiring VA through
Rocket station.
-
- Making the hiring process way
easier
[25:01 - 29:07] Increase The Engagement
- Keri
shares a funny story of her experience with her VA.
- When
you do virtual meetings, make sure you also pay attention to your
surroundings
- Final
words from me
Tweetable Quotes:
“When you do virtual meetings,
make sure you also pay attention to your surroundings and
background.” - Keri Bednarz.
“Get your daily tasks written on
paper in detail, so you would know how much free time you could get
when you delegate the job to your VA.” - Keri
Bednarz.
“By hiring VA, it will give you
more time to focus on the engagement and be the voice of your
company without having to deal with the small things” - Keri
Bednarz.
Resources Mentioned:
You can connect with Keri
on Facebook, Linkedin and you can also checkout some of her blogs
at https://www.elevatecig.com/.
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